Questions about STIHL products

1. Why are STIHL products not available from DIY superstores?

STIHL products are distributed exclusively through specially trained Approved Dealers, with good reason. Because anyone who demands high quality and functionality from their power tools also expects professional service. Of course, not every DIY superstore can provide that service. See for yourself – contact your STIHL dealer or importer.

2. If I lose my User Manual for my STIHL machine, where can I get a new one?

When you purchase your STIHL machine from an Approved Dealer you receive an Instruction Manual. If you have lost your Instruction Manual contact your STIHL Approved Dealer.

3. How can I find my nearest STIHL Approved Dealer?

Use our addresses worldwide page to find your nearest STIHL Approved Dealer or Importer. You can access the page here

4. Where can I get the STIHL Calendar?

You can obtain the STIHL Calendar exclusively from a STIHL Approved Dealer.

5. Where can I get information about the STIHL product range?

You can view the full range of STIHL products in our online product catalogue under STIHL Products

Alternatively visit your nearest STIHL Approved Dealer. Locate your nearest Dealer or importer here

6. Where can I get parts and accessories?

STIHL servicing dealers will supply original STIHL parts which make a decisive contribution to the performance, reliability and life of STIHL power tools. So just contact your STIHL Approved Dealer.

7. Who can help with particular questions about STIHL products?

We regret that we cannot answer every enquiry about a specific product via the Internet. So please contact your STIHL Approved Dealer. With our specially trained and Approved Dealer you are in good hands - before and after purchase.

8. Where can I get more information about STIHL products and practical user tips?

You can find professional gardening advice and hints and tips on the correct use and maintenance of STIHL products under the 'Practical Knowledge' section.

9. Where can I get tips on safe working practices with STIHL power tools?

You will find all the important information in the printed Instruction Manual supplied with your power tool. You can also download the 'STIHL Power Tool Safety Manuals' here.

Please note: These brochures refer to device-specific instructions. Therefore, the Instruction Manual for the specific engine unit must be considered.

10. Where can I find a new instruction manual / operating manual for my STIHL or VIKING machine?

When you purchase your STIHL or VIKING machine from an Approved Dealer you will receive an Instruction Manual. If you have lost your manual, you can download a copy for free online. Instruction Manuals for older machines may not be available online. Please contact your STIHL Approved Dealer or send us an email.

11. Where can I get information on safely using STIHL power tools?

For all important information, please refer to the Instruction Manual for your product. Additionally, we offer safety booklets which can be downloaded for free.

Please note: These brochures are provided in the appropriate machine section and should, therefore be observed alongside the Instruction Manual instructions for your product.